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Channels to receive opinions and complaints

You are welcome to express your opinions regarding the services provided by the Civic and Municipal Affairs Bureau (IACM) through the channels listed below.Before you give the IACM your opinions, please kindly read ourPrivacy Policyand Personal Data Collection Statement.As stipulated by Clause 3 of Article 21 of Decree-Law No. 5/98/M dated 2 February, the IACM will issue a reply within 45 days from the date of its receipt of suggestions, complaints or claims collected with personal identity information and addresses.

Channel Contact information Performance Pledge
Opinions online --
Civic Service Hotline (853) 2833 7676 Issuance of reply within 15 working days
Telephone message recording system
(when lines busy or during non-office hours)
Transfer to relevant departments for follow-up within 1 working day
Food safety Hotline
Food safety email
(853) 2833 8181
Emergency maintenance hotline (853) 2835 6622 --
Animal carcasses handling hotline (853) 2887 0120 --
Email gc@iacm.gov.mo Transfer to relevant departments for follow-up within 1 working day
By post
(free postal stationery available)
Avenida de Almeida Ribeiro, n.o 163, Edf. Sede do IACM, Macau --
Fax (853) 8394 8829 --
In person
-Central District Service Centre
Avenida da Praia Grande, no. 762-804, China Plaza Building, 2/F, Macau
-T'oi San Service Centre
Avenida de Artur Tamagnini Barbosa, no. 127, D. Julieta Nobre da Carvalho Building, Block B,G/F,Macau
-S. Loureno Service Centre
Complexo Municipal do Mercado de S. Loureno, 4/F,Macau
-Fai Chi Kei Service Centre
Rua Nova do Patane, Habitacao Social do Fai Chi Kei, Edf. Fai Tat, Bl. II, r/c, lojas G e H, Macau
Office Hours
Monday to Friday, 9:00 a.m. to 7:00 p.m. (no lunch break, closed on Saturdays, Sundays and public holidays)
Issuance of reply within 15 working days
Open sessions*
Last Friday of every month,
10:00 a.m. to 11:00 a.m.
Administration Committee Hotline* Once a month --
Community affairs symposia* Once a month --
* Dates and venues will be announced before the event.