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To further improve the service quality, the IACM is conducting an ¡°external service satisfaction survey¡±. The IACM invites you / your organisation to fill in the questionnaire concerning the last experience of IACM¡¯s service which you / your organisation received. This survey is carried out anonymously and the information will be kept strictly confidential. We deeply appreciate your / your organisation¡¯s assistance.

Which type of service have you / has your organisation recently received from IACM?
Civic activities
Markets & Hawkers
Animals & Plants
Business Establishments & Promotional Materials
City Construction
Food & Water Quality
Cemetery
General Service

Accessibility
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Service hours
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service location
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Contact methods
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Staff service
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Service attitude
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Level of professionalism
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service efficiency
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service responsiveness
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Environment and facilities
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Level of comfort
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Setting of facilities
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Internal process
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Waiting time
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Level of simplicity
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Fairness
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service outcome
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Conformity to purpose of use
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Service information
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Openness of information
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Information accuracy
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Electronic services
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Sufficiency of scope of electronic services
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Level of satisfaction with electronic services
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Performance pledge (Performance pledge of IACM)
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Sufficiency of scope of performance pledge
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Satisfaction with indicators
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Clarity of indicators
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Overall service
  Highly satisfactory Satisfactory Fair Unsatisfactory Highly unsatisfactory Not applicable/No opinion
Overall service satisfaction
Highly satisfactory
Satisfactory
Fair
Unsatisfactory
Highly unsatisfactory
Not applicable/No opinion
Do you / Does your organisation have any further comments on the services of IACM?